How to Buy from Coastal Wave Marine
At Coastal Wave Marine, we follow a structured and transparent purchasing process designed for professional marine equipment transactions. Whether you are sourcing a marine engine, generator, gearbox, or related propulsion equipment, our procedure ensures accurate specifications, compliant documentation, and controlled delivery from inquiry through after-sales support.
1. Product Inquiry & Quotation Request
The purchasing process begins with a product inquiry submitted through our website or by contacting our customer service team.
To prepare an accurate and application-specific quotation, customers are encouraged to provide the following details:
Product model, configuration, or part reference
Quantity required
Destination country and delivery address
Preferred delivery terms (EXW, FOB, CIF, DAP, etc.)
Technical requirements such as voltage, gear ratio, control system, or emissions compliance
Upon receipt, our sales and technical team reviews the request to confirm product suitability and availability before issuing a formal quotation.
2. Quotation Review & Confirmation
Once the quotation is issued, customers may review the commercial and technical details and confirm their intent to proceed.
Upon confirmation, an official Proforma Invoice can be issued, which typically includes:
Buyer and delivery information
Product specifications and configuration details
Commercial terms and delivery conditions
Estimated lead time and dispatch method
Applicable taxes or export treatment, where relevant
The Proforma Invoice serves as the formal reference document for order confirmation and payment.
3. Payment & Order Validation
Payment is completed in accordance with the terms stated on the Proforma Invoice. Orders are validated only after payment has been received and cleared.
Once payment is confirmed:
Products are reserved or allocated through the appropriate supply channel
Order records are validated for documentation and compliance
Warranty registration preparation begins, where applicable
All transactions are handled through traceable and compliant financial channels.
4. Order Processing & Preparation
After order validation, our operations team coordinates the preparation phase, which may include:
Configuration verification and final checks
Coordination of manufacturer or supplier documentation
Preparation of commercial and shipping documents
Packaging or export crating, where required
Scheduling of freight pickup or dispatch
Customers receive confirmation once the order is prepared for shipment, including an estimated dispatch timeline.
5. Shipping & Delivery
Shipping arrangements are made based on the confirmed delivery method and destination.
Depending on the product and location, orders may be dispatched via:
Ground freight
Air freight
Sea freight (LCL or FCL)
Shipments may originate from a designated logistics facility or directly from an authorized supplier or stock location to optimize delivery time.
Once dispatched, customers receive the relevant tracking reference and shipping documents. For additional details, please refer to our Shipping & Delivery page.
6. After-Sales Support & Warranty Coordination
Products supplied by Coastal Wave Marine are covered by the standard manufacturer’s warranty, subject to the manufacturer’s terms and conditions.
Our team provides ongoing support for:
Documentation and order records
Warranty registration coordination
Assistance with service or parts inquiries
Liaison with authorized service providers, where applicable
7. Returns, Cancellations & Order Changes
Returns, cancellations, or order changes are handled in accordance with our Returns & Refund Policy.
Due to the technical and allocation-based nature of marine equipment, certain products—such as configured, allocated, or special-order items—may not be eligible for cancellation or return once processing has begun.
Customers are encouraged to review the relevant policy pages before confirming an order.
Why Purchase from Coastal Wave Marine
Structured Process: Clear steps from inquiry to delivery
Application-Focused Supply: Equipment matched to technical and operational requirements
Documentation Accuracy: Orders supported with complete commercial and shipping records
International Capability: Experience supporting domestic and global deliveries
Professional Accountability: Transparent communication and traceable transactions